Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

14-Day Return Policy

You may request a return within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • All original parts, accessories, and packaging materials must be included

  • Proof of purchase is required

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • We do not provide prepaid return labels

  • Shipping fees are non-refundable

We recommend using a trackable shipping service, as we cannot be responsible for lost or damaged return shipments.

Refunds

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be issued to your original payment method within 5–7 business days

  • Refunds cover the product price only (original shipping costs are excluded)

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:

  • The product

  • The packaging

  • The shipping label

In these cases, we will work with you to provide a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse or improper handling

  • Items returned without original packaging

  • Custom or personalized items (if applicable)

How to Start a Return

To initiate a return, please contact us at:
📧 info@mozaist.com
Include your order number and reason for return.

Important Notes

  • Returns sent without prior approval may not be accepted

  • We reserve the right to refuse returns that do not meet the policy conditions